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Director of Loss Prevention, Pep Boys Inc.
Owner of Colucci Investigations
* Participants: 22 large retail companies with 19,151 stores and over $570 billion in retail sales (2008).
* Apprehensions: 904,226 shoplifters and dishonest employees were apprehended in 2008, up 7.26% from 2007.
* Recovery Dollars: Over $182 million was recovered from apprehended shoplifters and dishonest employees in 2008, up 21.64% from 2007.
* Shoplifter Apprehensions: 832,106 shoplifters were apprehended in 2008, up 7.65% from 2007.
* Shoplifter Recovery Dollars: Over $113 million was recovered from apprehended shoplifters in 2008, an amazing 30.24% increase from 2007.
An additional $37.2 million was recovered from shoplifters where no apprehension was made, up 9.08% from 2007.
* Employee Apprehensions: 72,120 dishonest employees were apprehended in 2008, up 3.01% from 2007.
* Employee Recovery Dollars: Over $69.8 million was recovered from employee apprehensions in 2008, up 9.9% from 2007.
* One in every 30 employees was apprehended for theft from their employer in 2008. (Based on over 2.1 million employees.)
* On a per case average, dishonest employees steal a little over 7 times the amount stolen by shoplifters ($969.14 vs $135.81).
Answer: Our staff will be available to all clientele on a need-only basis. We do offer an initital consulting and clientel registry for quick reference guide, then all services that we offer will be readily available.
Answer: We offer a special line of business referred to as an Honesty Hotline. This service can be acquired through L.P.S.C.. A simple call would have to be made to an undisclosed number where any employee can report any act of indiscretion anonymously.
Answer: Regardless of the size of your business, pre-employment screening is a neccessary hiring practice to avoid lawsuits and costly hiring mistakes. Gone are the days of a simple reference check and a few phone calls to screen new employees. Amid security concerns, corporate scandals, and workplace violence, pre-employment screening has been gaining ground.
Answer: Agents pose as normal customers perform specific tasks-such as purchasing a product, asking questions, registering complaints or behaving in a certain way — and then provide detailed reports or feedback about their experiences.
Answer: It allows owners and managers a like to gain a customer service aspect of how their business is run when they are not present. As we pose as regular customers a predetermined checklist is being completed. Some examples of the checklist are:
- how long it takes before the mystery shopper is greeted
- the name of the employee(s)
- whether or not the greeting is friendly
- the questions asked by the shopper to find a suitable product
- the types of products shown
- if or how the employee attempted to close the sale
- etc...
Answer: This is L.P.S.C.'s specialty. We have the most current deterrents readily available to all our customers. We provide a proactive approach to reduce loss and increase your bottom line. Our efforts are designed around being cost efficient where our services will provide you with an instant return on Investment guareenteed. We offer a free consultation to all retailers and restuarants alike.
Our programs include Associate training, Awareness Programs (including Posters etc..), Shop Lifting Deterrents, Honesty Hotlines, CCTV Installations, Employee Theft Interviewing with Resolution (Civil Demand), and so on.... Please feel free to contact us with any questions and one of our professional staff members will be happy to point you in the right direction.
